STUDENT SUPPORT

Student Support

The following information can and should be used to help give you (The student) and/or your employer comfort in choosing ATC (Australasian Training College) as your preferred education provider. It covers our Policy and Procedures (also found within our Student Handbook), our Delivery and Assessment methods used for our programs, the RPL/Credit Transfer process, Investment (fees payment) process including our ‘Cooling Off’ period, Course transfers and if required, Course cancellation.

Important Procedural Forms

ENROLMENT FORM

ONLINE ENROLMENT FORM

STUDENT HANDBOOK

RPL/CT APPLICATION FORM

Email Support

Our friendly team to help, this includes our wonderful administration team, our professional training staff and if required ATC’s management team.

When sending an email, it is important you include the following information:
Subject – this should alert to whom the email should be addressed to and why (example: Assessment Extension – BSB50420 program)
Main email – this should cover what it is you are after and why.
Example:
Subject: Assessment Extension – BSB50420 program

Good morning,
I would like to request an assessment extension for my BSBCRT511 unit within my BSB50420 program, this is due to personal issues that I am currently dealing with at home.
I would like to ask for a (3) three day extension, so my new submission date would be – add date here).
I have attached my completed ‘Assessment Extension’ form as requested and in accordance with the RTO’s policy and procedures.

Salutations – this should include your name and phone number
(example: Kindly or Regards John Doe / Ph: 04XX XXX XXX).

Telephone Support

Our friendly team are here to help, this includes our wonderful admin team; for all telephone support, please call ATC admin on: 1300 846 211.

Please be mindful that we have many students and clients that we attend to daily; so before you call, please make note of what it is you are after and have your specific questions ready.

If you are unable to reach us as the line is busy, please leave you name and a brief message as to why you were calling, and we will endeavour to call you back as quickly as possible.

Academic Support

Our highly trained staff are here to help and so to is the organisation as a whole, to help students succeed in their enrolled program the following have been implemented:

General

• Work Ready Programs – All of ATC’s courses have been designed through ‘Industry Consultation’, this is to have each student ‘work ready’ on successful completion of their enrolled program.
  
• Our Marketing – All ATC’s program’s ‘Marketing’ materials have been supplied to allow prospective students the ability to understand the following:
  o program’s entry requirements
  o program’s mode of delivery
  o program’s assessment methods used
  o exit information (both education and possible employment opportunities)
  o investment (fees), and how these can be paid
  o qualification issuance – what you will receive when you have successfully completed the program and/or partially completed the program

• LLN Support
  o Both internal persons and extern agencies that are there to help when needed

• Enrolment – this can be done directly online and/or by emailing or speaking to our friendly admin team

• Investment – there are multiple ways to pay for each program, theses are:
  o Paid in full on enrolment (deposit paid and the rest on commencement)
  o Pay as you go, pay for individual unit prior to unit’s start
  o Pay in instalments (Payment Plan)

• Course Delivery options – this can be done by the following:
  o Face-to-face at the college campus
  o Blended (Face-to-face + Online learning)
  o Online (Virtual online + Self-paced learning)
  o Through RPL and/or Credit Transfer
  • Recognition of current sills and knowledge (informal generally industry/workplace based education)
  • Credit Transfer – past formal education completed

• Our Assessments – Our assessments have been designed to get maximum understanding of what is expected within the industry tomorrow. Methods used are:
  o Questioning – written and verbal questions to be answered
  o Structured Activities – scenarios roleplayed to simulate what a live workplace would have you complete
  o Work-placement – this is where you will complete work experience in a live work environment.

• Health information – we have connected to multiple agencies so whilst studying here at ATC, you can maintain a healthy body and mind.

• Extra workshops – extra sessions outside your general class hours are schedule to allow students the ability to catch up with staff (trainer/assessor) to get clarification of anything that needs extra explanation and/or guidance.

External Support

ATC understands we all need a helping hand at times, and it is for this reason that we have linked with like minded professionals that are there to help both staff and our clients (Students), these agencies can be found within our ATC Student handbook, but for ease they are also mentioned below:

• Multiple agencies have been connected with, this is to ensure that your health (mind and body) are in the optimal space to confidently complete your course, agencies are:
  o Visa Agent Services (for International Students only)
  o LLN Support Services
  • Adult Learning Australia – 03 9689 8623 / info@ala.asn.au
  • Legal Aid Services –Legal Aid Qld – ph: 1300 65 11 88 /Em: contact form
  • Health Services
       – Lifeline – 13 11 14 or www.lifeline.org.au
       – Relationships Australia – 1300 364 277 http://www.relationships.org.au
       – MensLine Australia – (For men of any age) – 1300 78 99 78
       – Kids Helpline (For young people aged 5-25) – 1800 551 800
       – Mental Health Support

If at any time you feel the need to speak to someone, please know and remember we are here not just as a college but as people who care about your wellbeing.